Last updated: 9 November 2026
Bhartiyan (“we”, “us”) runs a taxi service in Goa, India, and this website. This policy explains what personal data we collect, why, and your rights under India’s Digital Personal Data Protection Act, 2023.
What we collect
- Booking details you give us: name, mobile/WhatsApp number, pickup and drop locations, date, time, number of passengers and any notes.
- Messages: what you send us by WhatsApp, phone or email.
- Technical data: your IP address and browser details, used briefly for security and spam prevention, and anonymous usage statistics (Google Analytics) if you allow them.
Why we use it
- To arrange your trip and send you booking confirmations and driver details on WhatsApp.
- To contact you about your booking.
- To protect the website from spam and abuse.
- To understand how visitors use the site and improve it.
We do not sell your data, and we do not send marketing messages without your consent.
Who we share it with
- Your driver: name, mobile number, pickup details.
- Service providers who help us run the business: our web host (Hostinger), Cloudflare (security and speed), WhatsApp/Meta (messages), and Google (analytics and advertising).
- Authorities, only when the law requires it.
How long we keep it
We keep booking records for up to 3 years for accounts and support, then delete them. You can ask us to delete your data sooner.
Your rights
You can ask to see, correct or delete your personal data, or withdraw consent, by writing to bookings@bhartiyangoa.com or calling +91 98234 29172. We reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
Cookies
We use a small number of cookies for security (Cloudflare) and statistics (Google Analytics). You can block cookies in your browser settings. The booking form still works.
Contact
Bhartiyan, Goa, India. Email: bookings@bhartiyangoa.com. Phone: +91 98234 29172.